Nothing ignites my ire like unresponsiveness.
Be it posters of job ads or housing (do NOT get me started on the hell that has become craigslist!), I think responding is essential as a courtesy and a respecting acknowledgment of the applicant.
America’s page overflow with lack of response. People think that simple manners aren’t necessary in their cars and behind their computer screens. They think the world begins and ends with them. They think that because they can’t see the faces of those sending emails, they don’t have to care. They get to be cold, inhuman, discourteous and get away with it.
It’s rude when anyone does it and in particular workplaces. I’m a rare breed, granted, because I still hold companies to standards. The bar’s set higher than with, say, posters of ads for housing. That is, responding to a job applicant is not only a human courtesy but a necessary display of professionalism. Take away both and that speaks volumes about that company. And for me, because I do hold companies to a basic standard of professionalism and responsiveness, my interest in working for them falls away.
That company today is FabFitFun.com
Under a theme of Life Lived Well, FabFitFun presents itself as a fun, loose, hip magazine focused on fitness, fashion, health and style. With articles like “4 Ways to Boost Your Brain Power,” “Best Outfits for your 2014 Workout” and “4 Delish Way to Dress Up Your Kale” — that’s “ways” by the way — FabFitFun is Cosmo meets Self magazines.
It’s ironic I spotted the mistake in that hed on kale. Ironic because a month or two ago, I came across their online ad for copy editors. I’m a damn good editor. As a writer, I have not only such passion for the written word but a solid knowledge of and meticulous eye for the details, the nuts and bolts of language. I’m a grammar nazi. From writing to editing, I hold myself to a very high standard in the craft of writing.
In that spirit, I took the FabFitFun editing test, which essentially was “find the 10 errors in this block of text.” There were more than 10, which I indicated in the test. Moreover, I went as far as to spot and correct the errors in their company introduction that accompanied the test! I’m just that committed to good writing.
Submitted the test AND the requested well-written cover letter. Waited. Waited. Waited and waited for an acknowledgment. Just a simple: “Thank you. We are in receipt of your test. We will get back to you in a week.”
So I followed up. Very important, to my standards, and woefully unappreciated by today’s employers. “Did you receive the editing test and cover letter? I’d appreciate a response” sorta message.
Again: Zip. Zero. Nada.
So after some time, I wrote AGAIN. By now, I wasn’t only frustrated, I was ticked off. I recounted the history of communications (or lack thereof). By this time, I was probing less for a response to the editing test and more for a HUMAN response.
What came back was an auto-reply “We’ve received your request (#XXXX) and will get back to you as soon as possible. Thanks for reaching out!”
That was two weeks ago.
So I wrote them one last time, informing them in carefully-crafted words what I thought of their responsiveness (not much) and their professionalism (even less).
I’m done with FabFitFun.com. They’ve revealed themselves to be unacceptably unprofessional and uncommunicative — oh, the twisted irony for a medium in the communications industry!
Moreover, I’d advise anyone looking to work for them to look elsewhere, unless your low standards allow you to work for a publication that evidently doesn’t give a shit about responding to emails. More precisely: responding.
Moral of the story: Run fast, run far from FabFitFun.com! Hey, it harkens to the very fitness they promote!